92kr Frequently Asked Questions

92kr requires a clear scanned copy or photograph of your Computerised National Identity Card (CNIC) as the primary KYC document. Depending on your withdrawal amount, you may also be asked to provide proof of your residential address and proof of payment method ownership — for example, a screenshot of your JazzCash or EasyPaisa account registered in your name. All documents must match your registration details exactly.

No. 92kr strictly permits only one account per person, household, IP address, and payment method. Opening duplicate accounts is a serious violation of the Terms and Conditions and will result in all associated accounts being permanently closed, with any balances and winnings forfeited. If you have lost access to your original account, contact 92kr support to recover it rather than creating a new one.

If you are having trouble logging in to 92kr, first try the 'Forgot Password' option on the login page, which will send a reset link to your registered email address. If your account has been locked due to multiple failed attempts, it will unlock automatically after 30 minutes. If neither of these resolves the issue, contact 92kr live chat support — available 24/7 in English and Urdu — for immediate assistance.

To permanently close your 92kr account, contact our support team via live chat or email and submit a formal account closure request. Before closure is processed, any remaining real-money balance will be withdrawn to your registered payment method, provided KYC is complete. Note that account data including transaction history and KYC documents is retained for a minimum of five years after closure to meet regulatory obligations.

92kr supports a range of payment methods widely used across Pakistan. You can deposit using JazzCash, EasyPaisa, HBL internet banking, UBL internet banking, Meezan Bank, and eligible debit cards. All deposit methods must be registered in your own name — third-party deposits are not accepted. The available methods and any applicable minimum amounts are displayed clearly in the cashier section of your 92kr account.

Minimum deposit thresholds on 92kr vary by payment method and are displayed at the time of transaction in the cashier. As a general guide, JazzCash and EasyPaisa deposits typically carry a lower minimum compared to bank transfer options. All amounts are displayed in Pakistani Rupees (PKR). Check the cashier section of your 92kr account for the most current limits applicable to your chosen payment method.

JazzCash deposits on 92kr are typically processed and credited to your account within a few minutes of the transaction being confirmed. During peak periods — such as PSL match days or major sporting events — there may be a short delay of up to 15 minutes. If your deposit has not appeared after 30 minutes, contact 92kr live support with your transaction reference number and our team will investigate promptly.

Standard 92kr withdrawals are processed within 24 to 48 hours of the request being submitted, subject to completed KYC verification. JazzCash and EasyPaisa withdrawals are generally the fastest. Bank transfers to HBL, UBL, or Meezan Bank may take an additional 1-2 business days depending on your bank's processing schedule. Withdrawals pending during Pakistani public holidays may experience slight delays.

92kr does not charge platform fees on standard deposits or withdrawals. However, your payment service provider — whether JazzCash, EasyPaisa, HBL, UBL, or another bank — may apply their own transaction charges. These fees are entirely outside 92kr's control and will be deducted by the payment provider before funds reach your wallet or bank account. Always check your provider's current fee schedule before transacting.

92kr may place a temporary hold on a withdrawal for several reasons: KYC verification is incomplete or pending review, active bonus funds have not yet met the wagering requirement, the withdrawal method does not match the deposit method on record, or the account has been flagged for a routine security check. Contact 92kr support via live chat and our team will tell you exactly what is needed to release the withdrawal promptly.

92kr hosts an extensive collection of slot titles from leading international game studios, ranging from classic 3-reel fruit machines to feature-rich video slots with multiple paylines, bonus rounds, and progressive jackpots. Popular categories include high-volatility slots, Megaways titles, and jackpot slots. The full game catalogue is available in the Slot section of 92kr, and new titles are added regularly throughout the year.

Yes — 92kr is fully optimised for mobile browsing on both Android and iOS devices. You can access all sports betting markets, live casino tables, and slot games directly through your phone's browser without downloading a separate app. The mobile interface is designed for smooth play on Pakistani mobile networks including Jazz, Telenor, Zong, and Ufone connections. Simply log in via your browser and the experience adapts automatically to your screen size.

92kr's cricket betting section covers a wide range of domestic and international cricket, including PSL, Test matches, ODIs, and T20 Internationals. You can bet on match winners, top batsman, top bowler, total runs, over/under markets, and dozens of other match and player proposition markets. In-play betting is available on most matches, allowing you to place bets while the game is in progress. Minimum and maximum stake limits are displayed at the time of bet placement.

Yes. The 92kr Casino section features a full suite of live dealer games including Live Baccarat, Live Roulette, Live Blackjack, and Live Teen Patti. These games are streamed in real time from professional studio environments and allow you to interact with live dealers through the on-screen interface. Table limits vary by room and are displayed before you enter. Live casino games are subject to the same fair-play standards as all other 92kr titles.

All slot and RNG (Random Number Generator) casino games on 92kr use certified random outcome generation in accordance with internationally recognised fair-play standards. Live casino games are operated by regulated studios with independent oversight. 92kr is committed to transparent gameplay and does not manipulate results in favour of the platform. If you believe a game has malfunctioned, contact support within 7 days of the relevant session for investigation.

92kr offers a welcome bonus to newly registered and verified players. The specific offer — including the bonus percentage, maximum bonus amount in PKR, and qualifying deposit threshold — is displayed on the promotions page at the time you register. The welcome bonus must be claimed before your qualifying deposit is processed. All bonuses are subject to wagering requirements as detailed in the specific promotion terms. Players must be aged 21 or above to qualify.

A wagering requirement is the number of times a bonus amount must be staked before it can be withdrawn as real money. For example, a 15x wagering requirement on a Rs 1,000 bonus means you must place a total of Rs 15,000 in qualifying bets before the bonus converts to withdrawable cash. The specific wagering multiplier for each 92kr promotion is stated in that promotion's individual terms. Progress toward the requirement is tracked in your account dashboard.

Whether a 92kr bonus can be used on cricket betting, slots, or both depends on the specific promotion terms for that offer. Some bonuses are limited to slot games only, while others cover the sportsbook or the full casino. The eligible game categories are always stated in the promotion description before you claim. If you are unsure whether a particular game or market qualifies for wagering requirement fulfilment, check the promotion terms or contact 92kr live support.

If you request a withdrawal from 92kr before fully completing the wagering requirement on an active bonus, the bonus funds and any winnings generated from those bonus funds will be forfeited. Only your original real-money deposit balance (minus any losses from real-money play) will remain available for withdrawal. This is a standard industry practice and is clearly set out in 92kr's bonus terms to avoid any confusion.

92kr operates under international gaming standards and uses 256-bit SSL encryption to protect all player data and transactions. The platform enforces strict KYC and anti-money-laundering procedures. Players in Pakistan are responsible for ensuring that their personal use of online gaming platforms complies with local laws in their specific location. 92kr does not make representations about the legality of online gaming in every Pakistani jurisdiction and encourages players to seek independent guidance if they are uncertain.

The minimum age to register and play on 92kr is 21 years. This is strictly enforced through mandatory CNIC-based age verification at the KYC stage. Any account found to belong to a person under 21 will be immediately closed and all associated balances and winnings will be forfeited. 92kr takes underage gambling very seriously and will not process withdrawals until age has been formally verified.

You can set deposit limits, loss limits, and session time reminders directly from the Responsible Gaming section of your 92kr account settings — no need to contact support. Limit reductions take effect immediately. Limit increases require a mandatory 24-hour cooling period before they come into force. If you cannot locate the settings panel, 92kr live chat support is available around the clock to help you configure your limits quickly.

To activate self-exclusion on 92kr, contact our live support team via chat or email and clearly request self-exclusion along with your preferred duration — options include 6 months, 1 year, 5 years, or permanent exclusion. Your identity will be verified before the exclusion is applied. Self-exclusion is activated within 24 hours of your confirmed request and cannot be reversed before the chosen period ends. All marketing communications are also suppressed immediately upon confirmation.

92kr customer support is available 24 hours a day, 7 days a week, through the live chat feature accessible from any page on the platform. You can also reach the support team by email at [email protected]. Our agents are trained in both English and Urdu, so Pakistani players can communicate in whichever language they are most comfortable with. For responsible gaming requests including self-exclusion, live chat is the fastest route to assistance.